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Frequently asked questions

Click on a question or statement below to view the answer to commonly asked questions.

If you cannot remember your password you will need to have access to your registered email address as we will send you a unique password reset email with instructions to choose a new password.

To start to reset process click on the Forgotten password button above.

If you choose to be remembered when you login and do not logout at the end of your visit then you will be identified every time you return to the website on this computer. If the computer is being used in a public place, such a library or other shared computer, or if you only use your account occasionally, you may not want to have your account remembered between visits.

To forget your account on this computer click on Forget me on this computer.

If you logout at the end of your visit then your account will not be remembered.

If you need help using this website, can't find the information you need, or are having problems completing a task, you can contact us for help.